Have questions?
We totally understand.
We love being here to answer whatever questions you have. Here are a few that we get to talk about alot.
What is the assessment like?
Tell me about financing options.
Who are the manufacturers?
We partner with proven manufacturers and suppliers who meet our standards for service, safety, reliability, and parts availability. We don’t chase the lowest bid; we choose partners who help us deliver fully. Current partners include: Bruno, Harmar, National Ramp, Human Care. They are each world class manufacturers and they manufacture highly sought after products.
Other Common Questions
How fast can you come out?
We prioritize safety-sensitive calls. Most assessments happen within a few business days—often as soon as same day or next day.
Do you charge for the assessment?
No. The first visit is about listening, measuring, and right-sizing solutions. Our goal is to see your space, understand your concerns, needs, goals, and budget so we can help you and your family make the best decision for you!
How long does a stairlift install take?
Many straight stairlifts can be installed in in 2-4 hours; curved stairlifts take more like 4-6 hours on average. We’ll give you a clear window and stick to it
Will the lift or ramp damage my home?
We protect floors and surfaces, use proper fasteners, and leave the space clean when installation is complete. Many lifts can be removed later with little to no damage to your home, but we’ll clearly discuss any potential holes or damage that a lift removal might leave behind so you can make an informed decision up front.
What about maintenance?
If you need us, call us; we answer the phone. We’re here to be your partner in maintaining your independence long term. Whether it’s routine service, maintenance, questions, or a change in your needs, we’re here for you.
Do you offer financing?
We offer various financing options and work with you to find the best solution that fits your financial goals. More importantly, we help you think about the true cost of not having a solution—the risk of falls, the loss of independence, or the possibility of having to leave your home. Compared to the cost of moving or the monthly cost of independent or assisted living, our customers often find that a mobility solution in their home pays for itself quite quickly.
Do you rent equipment?
Yes, we offer rentals and refurbished equipment upon availability. Some lifts are more suitable for short or long term rentals, so let’s discuss your needs and determine if there is a rental option available.
Is there a warranty?
Yes! Our manufacturers offer top notch product warranties and Liftology offers a best-in-class service warranty for all new products we sell.
Can you remove equipment later?
Yes, we can remove or relocate equipment. We can also discuss buy-back options when life changes.
Who will be in my home?
Our installation team Liftologists are factory trained, certified, and background-checked team members who follow our code of conduct and love what they do.
Some Liftologist lingo.
- Straight stairlift: A chair that rides on a rail up a straight staircase.
- Curved stairlift: Custom rail for stairs with turns/landings.
- Landing: The flat space at the top/bottom or between stair sections.
- Tread/Riser: The part you step on / the vertical face of each step.
- Incline platform lift (IPL): A platform that travels along a staircase for wheelchair users.
- Vertical platform lift (VPL): A small home elevator for short vertical travel (often porch to door).
- Threshold ramp: A small ramp to smooth an entry lip or door saddle.
- Modular ramp: A sturdy, configurable ramp system for longer runs.
- Ceiling lift: Overhead track system for safe transfers.
- Floor lift (mobile): Wheeled patient lift, no structural changes.
- Sit-to-stand lift: Assists a person who can bear some weight to stand and transfer.